Last updated: March 1, 2026 · Effective: March 1, 2026
This policy is governed by International Anti-Spam Standards, leveraging the strict framework of CASL (Canada) as a baseline for all global communications.
NotifyOwner is an anonymous vehicle contact platform. When someone scans your QR code, our system acts as a relay to forward their message or initiate contact — without revealing your personal phone number or email to the sender.
Communication services offered:
We adhere to high global standards for electronic communications. While leveraging the strict framework of CASL (Canada) as a primary baseline, we ensure compliance with anti-spam regulations globally. "Commercial electronic messages" (CEMs) require clear consent:
When you register and select notification services, you provide express consent to receive alert notifications from NotifyOwner when someone scans your QR code. These are transactional/service messages, not marketing messages.
You may withdraw consent at any time by disabling services in your Profile → Communications or by contacting us.
NotifyOwner does not send commercial electronic messages to third-party senders (people who scan your QR code) on your behalf without their implied consent. Senders voluntarily initiate contact through the platform.
When you enable SMS alerts (paid service):
Message frequency depends on how often your QR code is scanned. There is no fixed message frequency — you only receive messages when someone actively scans your code.
When you enable Voice Call alerts (paid service):
Voice call services are governed by the Telecommunications Act (Canada) and CRTC regulations.
NotifyOwner sends the following types of emails:
Every email we send includes our identification information, a physical mailing address or equivalent, and an unsubscribe mechanism where required by CASL.
WhatsApp communications are relayed via the Twilio WhatsApp Business API. When enabled:
Under CASL s. 6(6), certain electronic messages are excluded from CASL's consent requirements. NotifyOwner's core communications fall under these exclusions:
| Message Type | CASL Classification | Consent Required? |
|---|---|---|
| QR scan alert (SMS/Email) | Transactional Service Message | No (s. 6(6)(a)) |
| Password reset email | Transactional Service Message | No (s. 6(6)(a)) |
| Subscription confirmation | Transactional Service Message | No (s. 6(6)(a)) |
| Privacy policy update notification | Legal/Statutory Obligation | No (s. 6(6)(b)) |
| Promotional/marketing email | Commercial Electronic Message (CEM) | Yes — Express Consent |
You may opt out of any or all communication channels at any time:
Opt-out requests are processed promptly, and no later than 10 business days (a standard derived from CASL and international best practices). After opting out, you will not receive further communications of the opted-out type.
Note: Opting out of alert notifications means you will not be notified when your QR code is scanned. This does not affect your account access.
NotifyOwner is designed so that persons scanning your QR code cannot identify you. Specifically:
You must not use NotifyOwner's communication relay to:
Violations may result in account termination and/or reporting to applicable authorities. NotifyOwner cooperates with law enforcement as required by law.
As an organization sending electronic messages, NotifyOwner complies with CASL by:
The CASL maximum penalty for non-compliance is $10,000,000 CAD per violation for organizations. NotifyOwner takes this seriously.
While NotifyOwner is based in Canada, we adhere to global anti-spam principles for all users:
For any concerns about the communications you receive from NotifyOwner:
NotifyOwner Communications Compliance
Email: privacy@notifyowner.ca
Subject line: "CASL Complaint" or "Communication Opt-Out"
You may also file a complaint with the Canadian Radio-television and Telecommunications Commission (CRTC):
CRTC CASL Investigations
Website: www.fightspam.gc.ca
Phone: 1-877-249-2782